How Do I Track My Order?

We will send you your tracking number via email or text message. If not please email us at with your full name and order number we will assist you further.

Where Is My Order?

Your order can be tracked through our courier services on their website just enter your tracking number . If further assistance is required please email

Missing An Item From Your Order?

If there is an item missing from your order it may be out of stock, if so we will email you informing you about the item and you should allow time for the refund to process. If you have not received an email from us and you are missing an item please email us at with your full name order number and name or sku of the product and size.

My Order Is Late/Missing?

Has your order not arrived on time? Email us at with your full name and order number.

My Promo Code Is Not Working?

If your promo code is not working it is either invalid or expired. In other case you are using a promo code on sale items or you haven’t reached the minimum spending amount £10+

Will You Be Restocking This item?

If there is an item you would like to enquire about please go to the Contact us page.

How Do I Become A Rlty Fashion Model?

If you would like to become a Sanct model you must be 18+ email your portfolio to with your full name height and clothing size.